In May of 2014, we contracted Enterprise Auto Transport through the owner Rena A to transport our vehicle from Florida to Wisconsin. We elected to pre-pay on our American Express to avoid paying COD. We paid $950 on 5/31/14. Our vehicle was picked up on 6/26/14. Upon delivery on 6/28/14 in Wisconsin, the driver demanded $800 cash to get our vehicle. After a conversation with Rena, in which she claimed there was a miscommunication with the driver, she said she would refund our pre-payment via our American Express. We then paid the driver to get our car. After a week or so there was not a credit to the American Express. My husband emailed Rena and she said it would be easier to send us a check. After a few weeks, we still did not receive a check. Rena claimed it was sent back to her saying the address was undeliverable. We have asked for it to be resent FedEx or UPS to make sure we get it. We have never received the check. We have sent multiple emails, left messages, and posted on their Facebook Page with no communication. I have filed a compaint with the BBB and I am going to file a complaint with the American Moving and Storage Association. If Rena denies this I have copies of emails with the communication to prove our side of the story. I may be out $800, but I want to make sure no one else uses this company and is scammed too. .
This review (Enterprise Auto Transport Review) was originally published at Holy Smoke !.
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