ClearMask Protective Films LP ClearMask.com Total Jerks who will do anything to NOT back their product. Trinidad Texas!!. Total Jerk(s)!The first issue (out of about 6 kits now) was that I paid for next day shipping. However, the kit hadn’t been shipped for over 5 days due to some internal problem. When I called and asked for ClearMask, and the order had not shipped in 5 days, and requested a change to standard shipping (vs. Next Day), I was told they would check on it. Suddenly the order was shipped Next Day. When I asked ClearMask.com staff about why I should pay them for the expedited shipping I got nothing but attitude and tap dancing – nothing was their fault.My most recent issue is that on the window film portion of the kit (3 pieces) the adhesive released on the Aeroguard film over 20% of the 3 pieces.When I made contact with ClearMask staff I had the unfortunate displeasure of speaking with Mike. This guy Mike, talked more than he listened, and insisted that it was a poor install (my fault), and that the film was fine. Mike couldn’t fathom that maybe they could offer the 3 pieces at a discounted price – it was all just my fault – and I could buy the 3 replacement pieces at full price.The point: the kits can be good. Of the 5-6 ClearMask kits (and several from their competitor(s)) I’ve purchased, this is the 1st where I’ve had a problem and felt the film was the isssue.So buyer beware – if you buy, you have zero warranty support. And should you call, be prepared for some thick-headed, one-sided arguing, with someone like MIke that will leave frustrated and your wallet lighter after purchasing their product.Of note: I spoke with 3M, and they provide zero warranty for self-installation.Recommendation: save your money, and for more fun guaranteed than calling CM for Customer service – just have your neighbor drill out your molars with a power drill and no anesthetic. The drilling will be much rewarding than call CM Support ever could’ve been.Good luck.
This review (ClearMask Protective Films LP) was originally published at Skeptic Files.
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