Alamo

A

Alamo Auto Group Over charged my account without my knowing causing my account a negative/overdraft. St. Louis MO!!. I reserved an economy automatic car for my travel to St. Martin (SXM) on November 6, 2018. Confirmation #1501944636. Alamo told me that the special was $85.33 per week; 2 weeks $170.66, total including all additional charges would be $217.13. Upon arriving to St. Martin, I told the reservationist that I do not want rental insurance. She agreed. I handed her a $100.00 cash plus my card for credit. She charged my card over $700 and told me it was a mistake and that I would be reimbursed when I returned the card. Being in a foreign country, I was afraid to cancel the transaction, because I was not sure of the results & she could not verify if the funds would be release immediately back into my account. On November 20, 2018, I returned the car. It was pouring rain & I was hurried onto there Van that was carrying passages to the airport. I reminded her of our agreement on 11/6/2018, she agreed, handed me a couple of papers to sign, said she was going to credit my account. I trusted her, because this was not my first time traveling to St. Martin and I find the people very trust worthy. The clerk also told me, that I will be contacted if any additional charges/credits were applied to my account. I havenu2019t received any notices or calls from Alamo. When I check my account, I did not see the charges. I give it sometime because it was foreign. On December 4, 2018, I noticed that my account was in the negative. I called my bank and was told that a charge in the amount of $1054.93 was charged to my account by Alamo/Auto Group which cause my account to go into a negative status. I was advised to file a dispute. Here is a breakdown of charges that I received on November 6, 2018 from Alamo, St. Martin: Two (2) weeks rental @ $85.33 per week; USD $170.66 Unlimited Mileage Airport fee $15.00 USD Goverment tax 5.0% – $9.28 USD State surcharge 13.0% – $22.19 USD Grand total $317.13 Why did Alamo charged my card $1054,93, plus accepted the $100 cash that I had apply to my charges. I asked the clerk to apply the $100 cash to my charges in order that my charges be reduced when I returned the car on November 20, 2018. I contacted Alamo and they did not respond. Your help in solving this matter is greatly appreciated.

This review (Alamo) was originally published at Skeptic Files.

To read the full review, go to –
https://www.skepticfiles.org/scam/alamo/

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